Privacy Policy | ADR Services, Inc.

ADR SERVICES, INC. PRIVACY POLICY

Date last modified: August 26, 2020

Introduction.

Thank you for visiting the ADR Services, Inc. (“ADR Services, Inc.” or “Company”) at www.adrservices.com (the “Website”). It is important to us that our online visitors feel confident about using our Website and, therefore, we are committed to respecting your privacy and protecting the information we collect from you. This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of any personal information we receive about you and your organization through this Website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.

Use of the terms “personal information” or “personal data” refers to any information relating to an identified or identifiable natural person (such as name, mailing address, telephone number, email address and facts related to your matter), which alone or with other personal information can identify a natural person. “Personal information,” “personally identifiable information” and “personal data” are used interchangeably in this Policy.

ADR Services, Inc. will process personal information collected from you fairly and lawfully and will not use such personal information for purposes that are incompatible with the purposes for which it was requested and received. Your personal information will be used to promote efficiency and accuracy in handling your matter; to foster communication between you and others who will be assisting with your matter; to provide you with information about our services; for client support and processing; and to help us improve our Website and your online experience.

IMPORTANT: By using our Website, you agree to the collection and use of information in accordance with this Policy.

Changes to this Policy.

This Privacy Policy is effective as of the date of posting. It will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and without prior notice. You should check this Privacy Policy periodically. Your continued use of the Website after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

Except to the extent we receive your authorization or as permitted or required by applicable law, we will handle your data in accordance with the terms of the Policy in effect at the time of the collection.

Information We May Collect.

We may collect personal information to provide dispute resolution administration of your matter, facilitate communication with you, operate the Website, carry out our business, comply with the law and for other purposes described herein.

(1) Information You Provide. When you contact us, submit an inquiry, or complete a Customer Service Questionnaire you may provide information such as:

Your name
Email address
Phone number
Business name
Case name
Other information you choose to submit including facts relating to your matter

When you submit a case, request or participate in alternate dispute resolution services, you may provide information such as:

Your name
Email address
Phone number
Business name
ADR location nearest you
Case name
Type of hearing requested
Names and contact information for the parties’ respective attorneys
Identity of any insurance adjuster
Other information you choose to submit including facts relating to your matter

When you upload documents such as a Services List or Case Caption or complete forms on the Website, such as the Customer Service Questionnaire, we may collect the information contained in those documents/forms.

You do not have to provide the above information to access or use other sections of the Website.

(2) Information from Third Parties. We may collect information about you from third parties, such as the Court or State Bar, or other sources that are lawfully entitled to share your data with us, including from publicly available and third-party databases or services that provide information about business people that we believe will help us to optimize our services to you. We add this data to the other information we have on file for you, solely for the purposes described in this Policy.

(3) Information on Your Use. If logged into a user account, we may collect information about and log your visits and use of the Website. We also use cookies and internet protocol (“IP”) addresses to identify you and log your use of the Website.

(4) Statistical Data. To monitor utilization of the Website and continuously improve its quality, we may compile statistical information concerning the usage of the Website using analytics services. Examples of this information would include: the number of visitors to the Website, or to sections or pages within the Website, patterns of traffic flowing through the Website, length of time spent on the Website, or in sections or pages of the Website, the other Websites that refer visitors to the Website, the pages of the Website that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Website, methods used to browse away from the page, any phone number used to call our customer service number, and location information.

To compile this information, we may collect and store:

Your IP address
Your operating system and platform
Your browser type and version
Time zone setting
Browser plug-in types and versions
The pages you visit within the Website
Data provider
The length of time you spend on pages within the Website
The Website from which you linked to ours
Search terms you used in search engines that resulted in you linking to the Website, etc.

This information can be associated with the IP address your computer had while you visited the Website. Please note that it will not be associated with you as an individual, or associated with any other information you may submit through the Website, or that we may store about you for any other purposes. We may use this information to generate aggregate statistics about visitors to our Website. Please check your web browser if you want to learn what information your browser sends or how to change your settings.

(5) Cookies and Similar Technology. We may use technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons to recognize you when you return to the Website and to help us improve the quality of our service when you visit our Website. We may also use cookies to tailor our products, services and advertising to suit your personal interests, estimate our audience size, track visits to and sales at our Website and, as applicable, to process your order. We do not link your URL or IP address to any personal information.

You may control cookies, including preventing or stopping the installation and storage of cookies, through your browser settings and other tools. If you do so, our Website may not function correctly. Please refer to the Help feature of your browser for information on disabling cookies.

How We Use Your Personal Information.

We will use the personal information collected about you for the purposes for which it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations, and as otherwise provided in this Policy. For example, we may use your data in the following ways:

To provide you with the information and services you request.
To process your payments for services.
To customize your case file, facilitate collaboration between you and ADR Services, Inc. and comply with disclosure laws.
To send you communications including email notifications during the pendency of your case and other documents.
To manage your user account, if any.
For our research and development efforts. We may use aggregate data, including client feedback, to conduct research and for the development of the Website and the services we provide.
For other everyday business purposes such as payment processing and financial account management, services development, contract management, IT and website administration and security, fulfillment, analytics, fraud prevention, corporate governance, reporting and legal compliance.
To ensure that content from our Website is presented most effectively to you and your device.
To provide you with information about the services we offer and updates to our panel of Neutrals, unless you have opted-out of receiving that information.

Disclosure of Information.

ADR Services, Inc. will never sell your personal information or data to third parties. When required, we will share the personal data we collect from you under the following circumstances:

(1) Protection of rights. We will share personal data if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce the Terms of Service for the Website, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Services, or (iv) such action is appropriate to protect the rights, property or safety of ADR Services, Inc., its employees, Neutrals, users of the Services or others.

(2) Service Providers. In the event that we engage service providers as data processors on our behalf, then subject to appropriate confidentiality and security measures, including compliance with this Privacy Policy, we may share your personal data with them. Any such third-party data processors are and/or will be subject to contractual agreements to ensure that they only process personal data provided by ADR Services, Inc. in a manner consistent with our obligations under this privacy policy and applicable law.

(3) Marketing efforts. We will occasionally use your personal data for our own marketing purposes, subject to applicable law, and subject to your clearly indicated right to opt-out of receiving any such communications from us. We may send you emails or other announcements involving our Neutrals or new services, and notices about bar association or other legal events that may be of interest to our Users.

(4) Usage Data. We may share Usage Data and other aggregated, anonymized information that shows patterns, trends, preferences, and other collective characteristics of our Users, with third parties. Disclosure of this information helps us and our marketing partners evaluate and tailor our communications, advertisements, services and general business practices to the needs of our Users.

(5) Public Authorities. We may disclose your personal data in response to lawful requests by public authorities, including to meet national security or enforcement requirements.

Applicable Law.

This Policy is governed by the internal substantive laws of California, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within California. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

California Consumer Privacy Act (“CCPA”) for California Consumers /Individuals.

The CCPA, enacted in 2018, provides various added rights regarding the collection and use of personal information for California residents as follows:

The CCPA, codified at California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of the Company to third parties for the third parties’ direct marketing purposes. Requests may be made one time per calendar year. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2018 will receive information regarding 2017 sharing activities). You may submit your request using the contact information at the end of this Policy. Please note that we do not disclose your personal information to third parties for the third parties’ direct marketing purposes.
If you are a California resident under the age of 18, and a registered user of any Website where this policy is posted, California law permits you to request and obtain removal of content or information you have publicly posted. You may submit your request using the contact information at the end of this Policy. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
The CCPA supplements and amends the information contained in our Policy as set forth above and applies solely to individuals, visitors, users, and others who are residents of the State of California (“Consumers” or “you”) and describes our policies and practices regarding the collection, use, and disclosure of personal information we collect about you, including personal information you submit or we obtain when you access the Company Website or Websites, apps, or other online media under our operation and control (collectively, the “Website”) as well as certain other personal information relating to you. Any terms defined within the CCPA have the same meaning when utilizing within this CCPA specific section. Please read this carefully.

Information We Collect. This notice describes the categories of personal information that may or may not be collected and the purposes for which such information may be used:

	Categories of Information	Collected?	Purposes
Category A Identifiers	Identifiers, such as name, mailing address, email address, telephone number, driver’s license number or other similar identifiers.	Yes	Responding to inquiries; verifying client information; fostering client relationships; responding to inquiries; providing support; tracking website usage; processing payments, protecting against malicious, deceptive, fraudulent, or illegal activity.
Category B Sensitive information	Personal information, as defined in Civil Code §1798.80, such as name, signature, contact information, insurance information, education, employment history and bank account information.	Yes	Responding to inquiries; verifying client information; fostering client relationships and improving customer service; responding to inquiries; temporary use of debit or credit card numbers for processing payments (not stored or retained); protecting against malicious, deceptive, fraudulent, or illegal activity.
Category C Characteristics	Characteristics of protected classifications under California or federal law.	No
Category D Commercial information	Commercial information such as records of services provided, consuming histories or tendencies.	Yes	Fostering client relationships and improving customer service; responding to inquiries; tailoring services to meet client needs.
Category E Biometrics	Biometric information such as voicemail, electronic signatures and facsimile signatures.	Yes	Fostering client relationships and communication; improving customer service; processing client sign-ins at our offices; protecting against malicious; deceptive; fraudulent; or illegal activity.
Category F Internet information	Internet or other electronic network activity information, such as browsing history, search history, and interactions with an internet website, application or advertisement.	Yes	Maintaining security procedures; customer service; auditing and detecting any security issues; performance of client services; research and development for maintaining and improving our technology and online services.
Category G Geolocation	Geolocation data such as device location.	No
Category H Sensory information	Audio, electronic, visual, or similar information – i.e., photographs for internal use, marketing, advertising and other business activities.	Yes	Fostering client relationships and improving customer service; responding to inquiries; tailoring services to meet client needs.
Category I Professional information	Professional or employment-related information such as work history and prior services provided.	Yes	Maintaining, servicing and improving client relationships; providing enhanced levels of customer service; tailoring services to meet client needs.
Category J Educational information	Educational information subject to the federal Family Educational Rights and Primacy Act.	No
Category K Inferences	Inferences drawn from any of the above information to create a summary or evaluation for purposes such as preferences, abilities, aptitudes and characteristics.	Yes	Fostering client relationships and improving customer service; responding to inquiries; verifying client information; tailoring services to meet client needs.

Notice of Changes. ADR Services, Inc. may change or add to the categories of personal information which is collected and the purposes for which it is used. If that occurs, notice of such changes will be posted on this page.

Sources of Information. The above categories of personal information are or were collected from the following sources: Clients (including devices), law firm personnel, website submissions, emails from consumers, telephone calls, publicly available published biographical information found on firm websites, industry news publications, public websites such as the California State Bar.

Consumer Rights. If you are a consumer based in California, the rights with respect to your personal information are as follows:

Right to Request Deletion. You have the right to request the Company delete your personal information from the Company’s records and direct any service providers to delete your personal information from their records, subject to certain exceptions.

Consumers can exercise the right to delete their personal information if:

• The personal information was collected from you by ADR Services, Inc.;

• It is no longer necessary for ADR Services, Inc. to maintain your personal information in order to fulfill one of the purposes identified in Cal. Civ. Code Sec. 1798.105 (d); AND

• ADR Services, Inc. is not entitled or required to retain the personal information under one of the general exemptions under Cal. Civ. Code Sec. 1798.145.

Upon receipt of a verifiable consumer request that meets the above criteria, the Company will delete and direct any service providers to delete your personal information from its records.

Please note that, pursuant to California law, ADR Services, Inc. is required to maintain your name in our internal database in order to complete required conflict disclosures. However, individual consumer names are not disclosed externally.

Right to Request Information. You have the right to request the Company disclose the following to you as it relates to the 12-month period preceding the Company’s receipt of your verifiable consumer request:

1) The categories of personal information the Company has collected about you.

2) The categories of sources from which the personal information is collected.

3) The business or commercial purpose for collecting or selling personal information.

4) The categories of third parties with whom the Company shares personal information.

5) The specific pieces of personal information the Company has collected about you.

Upon receipt of a verifiable consumer request, the Company will provide a response to your request for information.

Right to Request Information as to Sale or Disclosure for Business Purpose. We do not sell your personal information or disclose your personal information for a business purpose.
Nondiscrimination. We will not discriminate against you in violation of the CCPA for exercising any of your CCPA rights. For example, we generally will not provide you a different level or quality of goods or services if you exercise your rights under the CCPA.

Submitting Consumer Rights Requests. To submit any of the Consumer Rights requests as outlined above, please contact us at:

inquiry@adrservices.com
or:
ADR Services, Inc.
1900 Avenue of the Stars, Suite 200
Los Angeles, California 90067
Tel: (310) 201-0010
Fax: (310) 201-0016
Attention: Andrea Niven, Esq.

We reserve the right to only respond to verifiable consumer requests. A verifiable consumer request is one made by any individual who is: (1) the consumer who is the subject of the request, (2) a consumer on behalf of the consumer’s minor child, or (3) by a natural person or person registered with the Secretary of State authorized to act on behalf of a consumer. If the Company requests, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of a Consumer. Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond. Personal information collected from an individual to determine whether a request is a verifiable consumer request may not be used for any other purpose. We will endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt.

Nevada residents.

We do not sell the personal information of Nevada residents. You may contact us using information below for additional information on your privacy rights under SB 220.

Third-Party Websites.

While using the ADR Services, Inc. Website, you may have access to or link to other websites, such as the website of one of our Neutrals. Linked third-party websites are independent of ADR Services, Inc. and have their own terms of use/service and privacy policies, which govern your use of such websites. Any link does not imply ADR Services, Inc.’s endorsement of the third-party website.

Security.

Any personal data that you provide to us is stored on servers located in secure third-party data centers with restricted access, and which are protected by protocols, procedures and best practices designed to ensure the security of such information. In addition, we restrict access to personal data to ADR Services, Inc. employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Services, and are subject to confidentiality obligations. However, no server, computer or communications network or system, or data transmission over the Internet, can be guaranteed to be 100% secure. As a result, while we strive to protect User information, we cannot guarantee the security of any information you transmit to us or through the use of the Website or any of the Services. In the event that we believe that there has been a security breach involving your personal data, we would endeavor to notify you promptly in accordance with applicable law. In the event such notification is appropriate under the circumstances, we would first try to notify you at the latest email address we have for you on record, subject to legal requirements.

Children’s Privacy.

The Website is a general audience website not intended for any person under 18 years old. We do not knowingly collect personal data from any person under the age of 13. If we learn that Personal Data of persons less than 13 years-of-age has been collected through our Website, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated Personal Data to our Website without your consent, then you may alert us at inquiry@adrservices.com so that we may take appropriate action to remove the minor’s Personal Data from our systems. You may also use web-filtering technology to supervise or limit access to the Website.

Complaints and Dispute Resolution.

If you have any complaint or concern regarding your personal data (personal data) under this Privacy Policy, or arising under the Privacy Policy please contact us at inquiry@adrservices.com. We suggest that you put in the subject line of any email or communication “Privacy Policy” or “Privacy Complaint.” We will do our best to respond within 45 days.

Mediation.

You also agree that, in the event any dispute or claim arising out of or relating to your use of the Website or the Services or this Privacy Policy that does not relate to your personal data (personal data), or that is not covered by the previous paragraph, you and ADR Services, Inc. will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in Los Angeles, California with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that to the maximum extent permitted by applicable law, you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.

Cookies Policy.

What are cookies? Cookies are small pieces of data stored in text files on your computer or other device when websites are loaded in your browser, often used to remember you and your preferences regarding your visit to the website and any information you have volunteered. In other words, cookies in general are used to collect, store and track data.

There are three main categories of cookies: session cookies which are temporary, lasting only as long as your session on a website(stored in RAM), persistent cookies which remain on your device’s hard drive beyond your session, and third-party cookies which are served by third parties, often the browser (e.g., Google if you use Chrome) generally without knowledge of the website owner. Persistent cookies are used generally for two purposes: authentication, which is often essential (ensuring that it is you logging in, and remembering our password in certain cases), and tracking, which is often non-essential, used for advertising and marketing purposes.

Third-party cookies are generated by websites other than the web pages you are visiting, and let advertisers or analytics companies track your browsing history across the web on any Websites that contain their ads. ADR Services, Inc. does not serve ads and does not encourage third-party cookies.

Websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels” which are small transparent images that provide statistics, similar to cookies, but not stored on your computer in the same way, and they may not be disabled if you disable cookies.

How we use cookies. Generally, cookies perform up to six functions, as follows:

Category of cookies	Why cookies are used; whether we use them in this manner
Essential/Strictly necessary	These cookies are essential for the Website so it can perform basic functions, such as those required to allow registered Users to authenticate and perform account-related functions.
Functionality	These cookies are used to store preferences set by users such as account name, language, and location. Some may be essential, some just make use of the Website easy and “friendly,” so you don’t have to input all of your information each time you use the Website.
Essential/Security	We use these cookies to help identify and prevent potential security risks. We need to use at least commercially reasonable efforts to ensure that your information is safe and secure, and in many cases confidential.
Analytics and Performance	Performance cookies collect information on how users interact with the Website, including what pages are visited most, as well as other analytical data. We use these details to improve how the Website functions and to understand how Users interact with the Website.
Marketing and Advertising	We are not an e-commerce Website and we do not serve ads. Advertising is the primary purpose of this category of cookies, which e-commerce and other websites use to display relevant advertising to visitors who use their services and to report on the effectiveness of ads served on websites. However, in connection with our provision of the Services, we offer you our newsletter, certain blogs, and try to make you aware of events and webinars that may be of interest to you based on your use of the Services. Any such cookies used to provide these materials of potential interest are non-essential, and we require your consent before using such cookies.
Third-Party Cookies	We do not control third-party cookies, and do not encourage them, except that we have relationships with a few trusted providers such as Google Analytics to permit statistical analyses of Website use that should facilitate improved Services and a better Website experience. Third-party cookies also may facilitate access to social media platforms such as LinkedIn, Facebook and Twitter (through the use of sharing buttons). As a result, cookies may be set by these third parties, and used by them to track your online activity. In general, we have no direct control over the information that is collected by these cookies.

Disabling and removing cookies. Removing most cookies is easy, but it could make navigating the Website more difficult. Without cookies, Users may have to re-enter their data for each visit. Different browsers store cookies in different places, but the Settings, Privacy section — sometimes listed under Tools, Internet Options, or Advanced — is most common. Options are available to manage or remove cookies. Before removing cookies, evaluate the ease of use of the Website. In most cases, cookies improve the web experience, but they should be handled carefully.

Questions about the Privacy Policy (or Cookie Policy)? Contact Us

If you have any questions about our privacy practices or cookies or this Privacy Policy, please contact us by email at inquiry@adrservices.com or you can contact us by postal mail at:

ADR Services, Inc.
1900 Avenue of the Stars, Suite 200
Los Angeles, California 90067
Tel: (310) 201-0010
Fax: (310) 201-0016
Attention: Andrea Niven, Esq.